The terms “We” / “Us” / “Our” / ”Company” / “Teacher” / “Tutor” / “Team” / “Support” / “Website” / “MathYug” / “MathYug Care” individually and collectively refer to website mathyug.com and it’s administrators.
The terms “You” / “Your” / “Yourself”/ “Customer”/ “Student” / “User” / “Visitor” (singular or plural) refer to the users (registered and non-registered) of the website mathyug.com.
The terms “Membership” / “Product” / “Course” / “Service” / “Order” (singular or plural) individually and collectively refer to the services provided by “Us” to “You”, which includes (but not limited to) videos, notes, assignments, PDFs, practice tests, quizzes, etc. There are several “Courses” with their respective offerings of videos, notes, assignments, PDFs, practice tests, quizzes, etc., which are mentioned on respective descriptions and/or pages.
This page states the Terms and Conditions under which you (Visitor) visit and/or use this website (“Website”). Please read this page carefully. If you do not accept all the Terms and Conditions stated here then immediately stop using this Website. The business(MathYug), any of its business divisions and/or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions because they are binding on all users of this Website. In case of any dispute, the decision of MathYug will be final and abiding.
PURCHASE & PAYMENT
User must be of age 18 years or older for any financial activity on the MathYug. MathYug is an educational website and is open for all ages, however, to purchase a course and/or membership user must be of age 18 years or older.
In case the user’s age is less than 18 years then only their parents, legal guardian or any relative or friend who is over 18 years old can purchase the course and/or membership on behalf of the user.
In case of any dispute arises because of the payment made by a minor (user of age less than 18 years), then the user’s parents or legal guardian will be responsible to resolve the dispute and to provide compensation for any kind of loss (financial or non-financial) to minor user and/or MathYug. MathYug will not be held responsible for any kind of loss caused due to payment or purchase made by a minor user (user of age less than 18 years).
All the third-party logos, brands, marks headings, labels, names, signatures, numerals, shapes, or any combinations thereof, appearing in this site, except as otherwise noted, are properties either owned or used under license, by the business and/or its associate entities who feature on this Website. All the content on the website is informative and prone to errors. It is the users’ responsibility to contact MathYug support / MathYug Care in case of any confusion, error, or discrepancy. MathYug is not liable for any loss due to the error in the content provided on the website.
USE OF CONTENT
All the contents of courses including but not limited to videos, notes, assignments, PDFs, practice tests, quizzes, etc. are the copyrighted material of Ashish Kumar (creator of courses and their content) and mathyug.com. Under the course purchase, you are licensed to use the content of the course for your personal use only up to the expiration of your course.
Courses purchased separately and/or purchased in bulk/groups are bound to the same terms and conditions mentioned on this page.
You must not sell or modify the content of this Website and/or Course or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the MathYug’s written permission.
The price of services and/or products is subject to change without prior notice.
Course duration is the total length of videos a course has and is mentioned on the course page.
Course duration is informative and estimated to give a rough idea of the total length of all videos in a course hence cannot be considered 100% accurate.
There are many scenarios where the duration of the course could be modified. MathYug reserves the right to modify course duration at its discretion.
For instance, if a user reports an error in a video then that video could be replaced with another video to correct the error hence the course duration would be modified.
MathYug will not be liable for loss of any kind due to inaccuracy in the course duration information.
COURSE START DATE AND EXPIRATION OF COURSE (VALIDITY)
Course “start date and time” is the “date and time” at which a user initiates the course purchase on the website and to have instant access to the course user has to complete the payment successfully on the payment gateway. If the user changes his/her mind then it is his/her responsibility to cancel the purchase manually or contact support for the same. Completing the payment later on the same purchase will not change the course start date and time.
The expiration date and/or time period (validity) the user has access to the course is indicated on the course page and/or course purchase page.
If a user has to dispute the start date and/or expiry date then it should not be later than 48 hours of the expiry of the course. After 48 hours of the expiry of the course, we do not entertain any request to correct or dispute the start date and/or expiry date of the course.
In case no expiration date and/or time period has mentioned for a course, the maximum time period will apply to that course.
The maximum time period (validity) to access a single course shall not be greater than 6 months or 180 days, whichever is earlier.
Course validity is more than enough to cover the whole course duration hence the validity of a course cannot be changed or extended after the purchase under any circumstances.
If a user is unable to complete the whole duration of the course within the validity of the course then to extend the validity the user has to purchase the course again.
The following are some of the different validity options available on the website.
1 Month = 30 Days
3 Months = 90 Days
6 Months = 180 Days
One Year = 365 Days
REFUND AND CANCELLATION POLICY
Our focus is complete customer satisfaction. Our website mainly serves recorded educational videos under courses to our customers and the sample videos are available free of cost for anyone to watch on YouTube and on the website.
Please read course details before purchasing course, it provides all the details about the course, its content and expiration.
Our customers have more than sufficient resources to decide before purchasing and due to the nature of the products we offer, courses, membership and/or services once purchased cannot be cancelled and are non-refundable under any circumstances.
The course content is provided as it is with no warranty and no guarantee. Under no circumstances the company is liable for any loss or damage of any nature caused due to the use of course.
Course content index is visible to all visitors irrespective of their purchase status. No additional content in any course will be provided after the purchase other than the visible in the course content index.
Course content, content index, and the price, of a course, are subject to change without any prior notice.
The course is meant for self-learning and is not a substitute for traditional education including but not limited to school and tuition.
MathYug claims no guarantee and/or warranty of any kind including but not limited to, that users can score higher marks using their courses, user can clear any examinations using their courses, questions discussed in the courses are important for any examination, etc. What a user can achieve using the courses is solely depends on the hard work, concentration, mental ability, and perseverance of the user. The important questions and/or exam-related information based on the course are purely informative and instructional, not any kind of claim. If a user has confusion with any content said/mentioned in the course that seems to be a claim then it’s the user’s responsibility to clear it with MathYug before implementing and/or taking actions based on the said/mentioned content.
Every effort has been made to provide perfect content in the course and/or on the website, but sometimes, due to unavoidable circumstances/situations, you might found errors in the content provided on the website and/or in the course. You are advised to exercise prudence while using the website and/or course. Under no circumstances we are liable for any loss or damage due to an error in the content of the course and/or website.
COURSE CONTENT ACCESS AND USER ACCOUNT
Courses are on a One Account – One User basis (unless otherwise stated in the course). One account on the website is meant only for one user who has purchased the courses using that account. Account, courses, and/or memberships on the website are non-transferrable.
Sharing an account with other user/users either online or offline is prohibited and will be considered as a fraud on the user side (i.e. user is a fraudster). The same will lead to a permanent block/ban of the account without any compensation/refund.
It is the user’s responsibility to secure the username, email, and password and do not share it with anyone.
Account transfer and purchased courses transfer are not allowed. If a user transfers his/her account to anyone and/or provides access to his/her purchased courses to other users (whether registered or non-registered), the same will be considered as fraudulent activity and the user’s account will be suspended immediately without any refund/compensation.
Name and billing details are mandatory on the website, as they might be required by Govt. of India for audit and other taxation purposes. Providing fake, incomplete, and/or incorrect name and billing details will lead to permanent account suspension without any refund/compensation. The user account will be marked fraudster.
- To avail discounts, COUPON must be applied before the payment.
- After payment, there is no way to avail of any discount from Coupon.
- Coupons are valid for a limited time only. We reserve the right to modify or cancel coupons at any time.
- If you do not purchase the qualifying items added to your Cart when the coupon is in effect, the discount will not apply.
- The coupon applies only to qualifying items displaying on the coupon offer.
- The coupon offer will not be valid until it is applied to the qualifying item.
- The coupon is limited to one coupon per customer unless otherwise stated in the offer specifically.
- Coupons are void where prohibited.
- The consumer is required to pay any applicable sales tax related to the use of the coupon.
- Offer good while supplies last.
- Coupons are void if restricted or prohibited by law.
OFFERS & PRICES OF COURSES / MEMBERSHIPS
- The prices of courses and/or memberships are based on various factors and are subject to change with or without prior notice.
- MathYug reserves the right to increase or decrease prices of services, memberships, and/or courses at its own discretion.
- Offers and discounted prices are valid for a limited time only. We reserve the right to extend, modify or cancel offers and/or discounted prices at any time.
- Once a course, membership, and/or service is purchased on the website then there is no way to avail any discounts either from the past offers or from the upcoming (future) offers.
- Once a course, membership, and/or service is purchased, we do not demand the extra amount if the prices are increased. Similarly, we do not refund and/or compensate the difference / whole amount if the prices are decreased.
- After the successful purchase, users have access to their purchased services, courses, and/or memberships until the expiry(end of validity). An increase or decrease in price will not affect the users until the end of the validity of the services, courses, and/or memberships. However, once validity is over (i.e. services, courses, and/or memberships are expired) then they can renew / re-purchase only at the available prices mentioned on the website. Renew or re-purchase at the same price they paid earlier is not guaranteed.
The terms and conditions mentioned on this page are binding to each user (registered and non-registered) of this website. Any action by the user against the terms and conditions would lead to permanent ban/suspension of account without any compensation and/or refund.
We reserve the right to reject our services to anyone with/without providing any reason. If any user who is explicitly told, either on social media or on at any platform where the same courses and/or memberships as on MathYug is offered, that the user is banned, prohibited, and/or forbidden to use our services and/or purchase our products and if the user still uses another fake and/or real account to access our services, then the user will be considered as a fraudster and all the user’s accounts and purchases will be permanently suspended without any compensation and/or refund.
Use of any kind of derogatory and/or abusive language and/or gesture with MathYug’s team will lead to permanent ban of account and permanent suspension of membership and/or course without any refund and/or compensation.
USER ACCOUNT STATUS
Learner account: This is the default account status when a user register on the website and do not have active membership.
Member account: This is the account status for the user who has active membership on the website.
The registered user who do not have one of the above mentioned account status is not allowed to
- access certificates and badges on the website
- purchase courses on the website
- purchase memberships on the website
- access technical support on the website
- modify account details
- access anything other than already purchased courses and memberships on the website.
The registered user who do not have one of the above mentioned account status is only allowed to
- login on the website
- access already purchased courses (if any) on the website
- access already purchased memberships (if any) on the website
only if there is no fraud activity associated with the user account.
MAINTENANCE MODE / TECHNICAL FAILURE
We reserve the right to put the website on Maintenance Mode for regular maintenance, up-gradation, editing, and/or other technical purposes.
Users cannot be able to access the website during maintenance mode.
As with any website, mathyug.com is also prone to failures. The company is not liable for the missing or not working part or features of the website before/during/after the failure. It’s users’ responsibility to highlight the not working or missing part or feature to MathYug for rectification.
No compensation of any nature will be provided to any user because of any kind of loss or limited functionality due to maintenance mode and/or technical failure.
MULTIPLE PURCHASES OF THE SAME COURSE / MEMBERSHIP
If a user, intentionally or unintentionally, purchases a course/membership before the expiry of the previous purchase of the same course/membership (i.e., membership with the same courses irrespective of the validity) then that situation will be handled in either of the following two ways.
(1) In most cases, the course/membership validity will be renewed or extended after the expiry of the previous purchase of the same course/membership.
(2) In the rarest case, if the validity of the previous purchase of the course/membership is not expired then the MathYug Support will initiate a refund for the second purchase of the same course/membership only on the user’s request. To request a refund for multiple purchases, the user has to contact MathYug support within 7 days of the second purchase. In case the user does not contact MathYug support within 7 days or contact MathYug Support after 7 days then the above first option of renew will be applied automatically and no refund shall be provided.
As the multiple purchases are the user’s decision whether intentional or unintentional, the user has to pay the Payment Gateway fee and other processing fees which is 5% of the total amount. The processing fee amount will be informed to the user and deducted before initiating the refund amount.
If the user refuses to pay the Payment Gateway fee and other processing fee then only the first option (renew of course/membership) will be applicable and no refund shall be provided to the user.
“Membership” / “membership plan” on the website refers to the package of multiple predetermined courses with longer validity and sometimes additional discounts, hence all the terms and conditions of individual courses in addition to the following are equally applicable on the membership as well.
Courses available under a membership plan, their validity, prices, and all other details are listed on the respective membership page and are subject to change without prior notice.
No additional courses other than mentioned will be provided in a membership plan.
The validity of membership cannot be extended or modified under any circumstances. If a user needs longer access than the membership’s validity then the user has to purchase the membership plan with longer validity only after the expiry of the previous membership. If a user changes the membership plan (switch to different membership validity plan) then all the progress related to courses under previous membership plan cannot be transferred to new membership plan.
If nothing is mentioned about the validity on the membership purchase or home page, then the maximum time period (validity) to access the membership shall not be greater than 6 months or 180 days, whichever is earlier.
Most of the individual courses have the same content as the courses offered in the membership plan, however, they are different products and can be purchased separately.
Users can buy individual courses as well as membership at the same time, however, merge, cancellation, and/or refund of those courses offering the same content in an individual course as well as in courses under membership, is not allowed under any circumstances.
Bulk purchase of courses by a user and membership are not the same. Users can bulk purchase any number of courses, as per user’s choice, either in a single transaction or in multiple transactions, however, membership contains a package of courses predetermined by MathYug itself and can only be purchased in a single transaction.
If there is any confusion regarding the validity, course content, videos, etc of the membership then it is the user’s responsibility to contact MathYug for answers to their queries before purchase.
Membership once purchased cannot be cancelled and is non-refundable.
MathYug reserves the right to reject its services to anyone.
Support is only available for technical issues in accessing the account, payment, and/or course/membership. Support will only be provided in the Email.
Any kind of derogatory and/or abusive Email/responses to the support Email by the user will lead to permanent suspension of account and course/membership without any kind of refund/compensation.
Support is not a part of any paid service and/or of MathYug. It is a voluntary FREE OF COST service offered by MathYug. Hence, MathYug reserves the right to reject support to anyone especially to those who use derogatory and/or abusive language with MathYug Support Team.
Every effort has been made to provide perfect content on the website, but sometimes, due to unavoidable circumstances/situations and/or technical errors, user might find errors in the content provided on the website. User is advised to exercise prudence while using the website and report any error found to The Support Team for corrections. In case of any confusion will arise due to such errors, the decision of MathYug will be final and abiding.
ACCEPTABLE WEBSITE USE
(A) Security Rules: Visitors are prohibited from violating or attempting to violate the security of the Website, including, without limitation,
(1) accessing data not intended for such user or logging into a server or account which the user is not authorised to access,
(2) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation,
(3) attempting to interfere with service to any user, host, or network, including, without limitation, via means of submitting a virus or “Trojan horse” to the Website, overloading, “flooding”, “mail bombing” or “crashing”, or
(4) sending unsolicited electronic mail, including promotions and/or advertising of products or services.
Violations of system or network security may result in civil or criminal liability. The business and / or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.
(B) General Rules : Visitors may not use the Website in order to transmit, distribute, store or destroy material
(a) that could constitute or encourage conduct that would be considered a criminal offense or violate any applicable law or regulation,
(b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or
(c) that is libelous, defamatory, pornographic, profane, obscene, threatening, abusive, or hateful.
The User unilaterally agrees to indemnify and hold harmless, without objection, the Company, its officers, directors, employees, and agents from and against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from their use of mathyug.com or their breach of the terms.
User agrees that neither Company nor its group companies, directors, officers, or employee shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for the cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and services purchased or/and obtained or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorized access to or/and alteration of user’s transmissions or/and data or/and arising from any other matter relating to the service, including but not limited to, damages for loss of profits or/and use or/and data or other intangible, even if Company has been advised of the possibility of such damages.
User further agrees that Company shall not be liable for any damages arising from interruption, suspension, or termination of service, including but not limited to direct or/and indirect or/and incidental or/and special consequential or/and exemplary damages, whether such interruption or/and suspension or/and termination was justified or not, negligent or intentional, inadvertent or advertent. User agrees that Company shall not be responsible or liable to user, or anyone, for the statements or conduct of any third party of the service.
In sum, in no event, shall the Company’s total liability to the User for all damages or/and losses or/and causes of action exceed the amount paid by the User to Company, if any, that is related to the cause of action.
In the rare case, if the company is held liable for compensation and/or refund then the compensation and refund amount (combined) shall not exceed the total amount user paid to the company.
DISCLAIMER OF CONSEQUENTIAL DAMAGES
In no event shall Company or any parties, organizations or entities associated with the corporate brand name us or otherwise, mentioned at this Website be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Website and the Website Material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organization or entities were advised of the possibility of such damages.