Frequently Asked Questions
About Login and Account
What is my username?
Your username is automatically generated and sent to you with the order details on your registered Email ID.
You can find the username at the bottom of your order details in the Email.
How to login on the website?
1. Click on Log in on the menu, the login form will open
2. In the login form, type username or email in the first box.
Note: Do not enter space in the username or email
3. In the second box, type your password
Note: Do not enter space in the password
4. (Optional) If you are using your own computer/smartphone then select Remember me and you will not be automatically logged out on the website.
5. Click on Log in button.
If all the details are correct then you will be logged in to your account successfuly.
Do I need username to login?
It is not necessary to use your username. You can instead login with your registered Email ID.
I am typing it right but It says my username/email/password is wrong?
If you are sure that you are typing the correct details then please make sure that:
- there are no "blank spaces" in the username, password or Email
- username, password and Email are case sensitive, which means "PASSWORD", "Password", and "password" are not the same here. Make sure you are typing the alphabets in proper case.
How to reset/change my password?
On the bottom of login page you will find "Lost your password" link. Just click on the link and follow the on screen instructions to reset/change your password.
It says "Unknown username" during login?
Username is automatically generated by the website and sent to you with your order details.
If you don't know your username you can login using your registered Email ID and password.
Username is not compulsory for login.
It says "Unknown Email Address" during login?
It means your are not using your registered Email ID. Please use the Email ID that you have used to purchase the course/membership on the website.
It means you do not have an account on the website. Purchase your first course/membership and a new account will be created for you at the checkout.
I am still not able to login?
If you have tried the above suggestions and still not able to login then please contact our support team on the Email with the complete details of the issue and screenshots of the error from your registered Email ID .
About Registration, Payment, Course purchase
How to register?
First time purchase and registration are linked with each other.
When you purchase any course(s) the first time, a new account will automatically be created for you with the Email and Password you use at the time of checkout.
How to purchase course?
Course purchase is similar to the shopping procedure that one has seen on any e-commerce website like Amazon or Flipkart.
There are four steps to purchase course(s).
- Add to Cart the courses that you want to purchase.
- Go to Cart and apply any applicable discount coupon.
- Proceed to checkout page, fill your basic details like billing address(first time only) and review final order details before making payment.
- Click on Complete payment to pay for your courses using Wallet, Credit Card, Debit Card, Internet banking or UPI.
After successful payment you will get access to your purchased courses instantly through My Courses page.
Can I purchase multiple courses?
Yes, you can purchase multiple courses with a single account.
I am unable to add multiple courses in the cart; there is only one course?
There is no restriction of total number of courses that you can purchase. However, multiple courses can be purchased one by one only. In a single order you can purchase a single course only.
If you want to purchase five courses then you have to purchase them one by one in five different orders.
What are the payment methods available to buy courses?
We have the following multiple payment methods available to buy courses.
- Credit/Debit Cards (Visa, Mastercard, Amex, Rupay, Diner)
- Internet banking of 75+ Banks
- UPI of 100+ Banks
- 15 different Wallets including paytm, airtel payments bank, freecharge etc.
Do you provide refunds and cancellation?
Our customers have more than sufficient resources to decide before purchasing courses and/or any services we offer, hence courses and/or services once purchased cannot be cancelled and are non-refundable under any circumstances.
About Doubts & Live Session
Do courses include doubts session or live sessions with teacher?
The courses are designed in such way so that any user can easily self study them and prepare for their examinations.
Hence, no doubts or live sessions are provided in the course.
Where to discuss doubts?
The courses are meant for self study and we do not provide any facility to discuss doubts.
Does membership include doubts discussion / live session?
No, membership does not include doubts discussion / live sessions.
About Support, Emails, Customer Care Number
What kind of support is available on the website?
We provide only technical support in using website and in payment.
Courses on the website are meant for self study and we do not provide any doubts / live session either with teacher or with support team.
If you are new to online learning, we recommend you to first learn the basics usage of internet from your relative or friend. Technical support does not include any kind of training session in using the website
Our technical support is limited to only resolving errors or other issues in the website, login or payment.
How to contact support team?
The fastest way to contact support team is by filling the contact form with details of your query.
However, you can also directly email to the support team with details of your query. If you are sending direct emails make sure all the necessary details are including in your email for faster response.
Is there any customer care number available?
Our courses are meant for self study only.
To keep the cost of courses as low as possible we do not provide any customer care number / phone call facility.
For any technical difficulties you can contact us through Contact Form or directly Email us your query.
Why I am not receiving any Emails?
Please check your spam/junk folder for emails. Sometime the email would sent to the spam/junk folder instead of inbox.
We are working hard to avoid this kind of situation.
However, on your side you can add our Email ID to your contact and safe senders list and you will face no problem in receiving our emails.
Is technial support also paid?
Support on MathYug is not a part of any paid services and/or products. MathYug is providing technical support voluntarily and FREE OF COST.
Why I am not receiving reply from MathYug Support?
Support is only available for technical difficulties in accessing the account, payment, website, course or videos. We also reply to queries related to courses and memberships that are not answered anywhere on the website. Other than these we do not respond to general queries, to keep the operational cost minimum and hence to keep the prices of memberships as low as possible.
About Course access, Order details, Validity
How to access your purchased courses?
After successful payment you will get access to your purchased courses instantly through My Courses page.
How to access invoices and order details?
Invoices are Email to you when you make successful payment. Don't forget to check your spam folder if you are not seeing Emails in your inbox.
You can check all of your orders and invoices on the My Account page.
How long one can access course content after payment?
Validity of a course can range from 7 days to 365 days and is mentioned in the main course page under additional information.
How to extend validity of course?
Validity of course cannot be extended once purchased.
If you need longer access to a course then you can purchase the same course again after expiry of current validity of course.
What is the start date and expiry date of a course?
Course "start date and time" is the "date and time" at which user initiates the course purchase on the website and to have instant access to the course user has to complete the payment successfully on the payment gateway.
If user changes his/her mind then it is his/her responsibility to cancel the purchase manually or contact support for the same.
Completing the payment later on the same purchase will not change the course start date and time.
The expiration date and/or time period(validity) user has access to course is indicated on the course page and/or course purchase page.
If a user has to dispute the start date and/or expiry date then it should not be later than 48 hours of the expiry of the course.
After 48 hours of expiry of the course we do not entertain any request to correct or dispute start date and/or expiry date of the course.
About Sample Videos
Where I can watch sample videos before purchasing a course?
Sample videos are availalbe in the "Free Videos" section of the website and can be accessed from the menu.
Does YouTube have sample videos?
Yes, our YouTube channel also has some of the sample videos for you to watch. You can find them easily through playlists.
About Videos and Course System
What are the benefits of new course system?
The new course system is the outcome of years long research of Agam Sir.
To learn from Agam Sir’s videos, one has to follow the content in sequence. The course system make sure that everyone will access the topics/subtopics in the sequence/order the first time. Later, they can access it in any order for revision.
Course system helps the students in tracking their learning and preparation for exams.
While revision, it is easier to access a particular topic/question in the course system.
It also helps Sir and his team to monitor and plan for future contents.
How to learn in the course system?
In the course system, students have to remember just two things.
The first is to watch the videos in sequence from start otherwise they will not be able to open the topic/subtopic.
The second is to click on “Mark Complete” once they have done a topic/subtopic. It will automatically activates the next topic/subtopic.
This has to be done only the first time. Later students can access Marked Complete topics/subtopics in any order for revision.
How to report error in course content or video for corrections?
You can use the contact form to report any error in the course content.
Our team will correct the error as soon as possible.
How membership is different from individual courses?
Membership is a package of predetermined individual courses with longer validity and sometime additional discounts, hence it offers better value for money.
Courses included in a membership plan, their validity and all other details are available on the respective membership page.
Is there any difference in the course videos of one year, six months and three months memberships?
There is aboslutely no difference of videos.
One year, Six months and Three months are just the different validities we are offering on the website. One year, Six months and Three months memberships have the same videos and courses in each class.
Can I buy multiple memberships at the same time?
Yes, you can buy multiple memberships using a single account at the same time.
However, only a single membership can be purchased in a single order.
For instance, you want to purchase both Class 12 and Class 11 memberships then you have to purchase them individually in two different orders.
Can I buy membership together with my current individual course?
Individual courses and memberships are two different products and you can purhcase membership and individual courses at the same time using a single account.
The same course available for individual purchase as well as in membership, is there any difference in the content of the course?
There is no difference in the content of the course. However, users can purchase the course either indvidually or in a membership as per his/her choice.
I already have purchased a course that is now offered in the membership as well, is it possible to upgrade purchased course to membership?
Individual course and membership are two different products and hence cannot be merged or upgraded.
If you want to purchase membership, then you have to purchase it separately. But your current individually purchased course cannot be cancelled and/or cannot be refunded.
If you purchase membership together with individual course, both will be accessible to you from My Courses page.
Can I change the validity of membership after purchase?
No, once purchased change in validity is not possible for any membership or courses.
What would happen to course progress data if I switch my memebrship plan?
In case you switch your membership plan then you will lost all of your course progress data.
Progress data can only be maintained for the same membership plan.