Login problems

Updated on: May 11, 2021

Error: The password you entered for the username is incorrect.

⇒  If you are sure that you are typing the correct password then please make sure that there are no "blank spaces" in the password

Also, passwords are  case sensitive, which means "PASSWORD", "Password", and "password" are not the same here. Make sure you are typing the letters in the proper case.

⇒  If you are not sure that you are typing the correct password then please reset your password.
Click here for the steps to reset / change your password.

Error: The password you entered for the email address is incorrect.

⇒  If you are sure that you are typing the correct password then please make sure that there are no "blank spaces" in the password

Also, passwords are  case sensitive, which means "PASSWORD", "Password", and "password" are not the same here. Make sure you are typing the letters in the proper case.

⇒  If you are not sure that you are typing the correct password then please reset your password.
Click here for the steps to reset / change your password.

Error: Unknown username. Check again or try your email address.

⇒  If you know your username then make sure you are typing the small letters, capital letters and the blank space in the username correctly.
For example: MathYug, mathyug, math yug are not the same usernames.

⇒  If you do not know your username then check your Invoice Email for your username.
Username is automatically generated by the website and sent to you with your order details.

♠TIP: Username is not compulsory for login; you can login using your registered Email ID and password.

Error: Unknown email address. Check again or try your username.

Case 1: Registered user

⇒  Please make sure that you are typing the email address correctly and there are no blank spaces in the Email ID.

⇒  Please make sure that you are typing the registered email ID only. Registered Email ID is the one that you had used to purchase the course / membership on the website.

Case 2: Non-registered user

⇒  Account on the website is only created when you purchase your first course / membership.

⇒  If you are a new user then purchase your first course / membership and a new account with your Email ID will be created automatically for you.

⇒  You can then login using that Email ID.